Lexus Service Center

Balla4l1fe Chapa

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July 29, 2026

I came in to buy some parts I needed. This is my usual service center and I have never had a problem with their service. I came in straight to the parts department and usually there’s always someone visible. Today I was standing there for about 15min and nobody came to the front to acknowledge me or checked if there was someone that needed help. I went to the cashier and a guy named Alex comes up and asked if I needed help. I ask him if the parts department was open cuz I’ve been waiting and nobody has come up to the front. He tells me very dry “yes they’re open, just go back and wait.” I went back and waited another 5 minutes and nobody came up again. I can just hear the chattering in the back but nobody ever came up to help me. I decided to leave and talk to the cashier again and let him know that nobody has helped me still. Now he offers help and wanted to try and call somebody. I was so irritated already that I told him that I will just make time to leave a bad review. I’m not one to leave bad reviews cuz I just don’t have the time but today I expected better service from this company,which I love. Especially this location. Today they have failed me. Very disappointed.

lemonsandlimes l

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February 21, 2026

110% satisfied with the service here! We were so happy with how Jonathan V. and technicians that we're switching from Newport to Westminster as our service center. Jonathan's responsiveness turned a nightmare scenario into a breeze.

Mylinh Ho

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April 24, 2026

Their service is good but they're very sneaky in terms of finding ways to charge you after the fact,, so PLEASE BEWARE. I brought my car in for service because I have 2 free car maintenance after the purchase of my Lexus. My advisor, I believe his name is Junior confirms that everything is free, including the car rental. I didn't even want the car rental at first because I do have a spare old car at home that still has insurance and car registration, I can be picked up by family and use my own car for the next couple days but he pushed me to use the car rental anyway because it would be again, FREE. They had me signed and initialed all the paperwork and they would say things like "it's just standard paperwork, nothing to worry about" and they would repeatedly comment on how "everything is free" on multiple occasions; they would always purposely shift the conversation to "how things are going" or "what you do this weekend" etc. When I drop off the rental vehicle a couple days later, they charged me a $50 fee for gas for the rental vehicle. Of course I went back to my paperwork where I signed it did say they will charge for gas so and so, maybe they should have brought up that fact VERBALLY while talking to me instead of shifting the focus away and kept making small random talks. At the end of the day, I'll pay for the $50 no problem, but the way they practice their business, It is clearly gimmicky and extremely sneaky, and it leaves a really bad taste in my mouth after the whole experience.

Cali Native V

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March 14, 2026

Junior was very friendly, professional, accommodating and efficient. The higher prices are justified due to the higher level of service both on the car and for the owner with the personalized customer portal showing all documents, service status and feedback.

Owen Pham

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November 20, 2025

I want to highlight the exceptional service I received from Darren technician and Todd manager, the top technician in the service department of Lexus Service Westminster. My 2016 Lexus GS350 broke down outside the dealership with the transmission locked and the key system completely unresponsive, a situation that usually requires towing and a long diagnostic process. To make it even harder, this all happened on a rainy day. Most people would have stepped back and waited for better conditions, but Darren didn’t hesitate. He came out right away, in the rain, and took full control of the situation with total professionalism. Even though my car is an older model and the issue involved complex system codes, he worked through the diagnostics step-by-step, decoding the problem and solving something that normally takes hours or even days to figure out. His ability to battle through the math codes, safety locks, and weather at the same time was impressive. What stood out most was his calm, strategic approach. Instead of guessing, he followed the data, explained what he was doing, and made a stressful emergency feel manageable. It’s rare to meet someone in this industry who combines deep technical expertise, fast response, and genuine care for the customer. Daren is truly the reason I will continue bringing my vehicles here. The dealership is fortunate to have someone of his caliber leading the service team. Highly recommend!