About Escape VR – Room Escape Experience
Our Address
1025 Westminster Mall Ste. 2023, Westminster, CA 92683, USA
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Call or Text Us for a FREE estimate: (949) 491-5385
Mon-Fri: 8am – 5pm
Sat: 8am – 1pm.
15205 Moran Street. Westminster, California 92683
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Had our son’s 11th birthday here today. Did the VR laser tag and escape room package for 15 kids. Super fun! Set up was great. Our birthday boy said “best day ever!” We just had to bring snacks drinks and cake. Richie and his co workers were great and very patient with the kiddos! Thank you!
Very awesome place to go with your friends or spouse to have some fun! Javi, was very friendly and took care of us while we were there! The game master we had did a great job (forgot her name though!). I definitely recommend the VR laser tag… that’s a blast! I would recommend this place to anyone looking for some fun. Reasonable pricing as well.
The owner Leland is the best. Whether you call the vr escape room or lazer tag, you'll be calling him, and he always answers. I go often during the week as a homework incentive...it is worth it. On thr Lazer tag side, if you run into Zack he is amazing, and my fab on this Escape room is...oh no...I'll fill in when I remember 🙈🙊she is amazing!
Don’t book for party’s or any special events. Had to wait a long time to be able to play. Then setting up took forever. Half of the group only did one side of the game. Only a few chairs and table, some sat on the floor to eat.
Had part of my bachelor party here, my best man mainly dealt with the business. I will front load this review by saying I had a very fun time with the actual product during the small amount of time we were actually playing, so if you're looking for vr laser tag that experience was enjoyable. I will also say that I would not reccomend this venue for any event. One of the quotes I overheard from my best man booking this place was "there is a reason we have a 5 star rating". I can confirm with our experience that quality of service is not one of these reasons. We arrived early and there was one worker for the ten of us. So there was a long bottleneck with signing liability forms, and getting everyone set up for the game. We were standing doing nothing for an uncomfortable amount of time while this one worker was running back and forth calibrating ten headsets. I understand that he was trying his best, but i question only scheduling one person to host a party as large as ours. When we were set up, the game was a lot of fun, from what I understand their software is all in house, which I am personally very impressed with. After the game we decided to visit the lounge while promised the next vr game would be set up. From what I understood there would be refreshments an "open bar" and karaoke. Open bar was literally a target furniture bar in this lounge, with no refreshments. Karaoke was a ps3 with Rockband with very little selection, which was turned off, which meant the lone worker had to turn on and set up Rockband. When it was finally set up, there was no audio, and when we finally got that working, there was a loud screeching because of the feedback from the mic and the speakers. My best man at this point is understandably frustrated, and is trying to get another game of vr laser tag set up. Since there were a lot of us, we asked if teams can be set up, which apparently could, but our host did not know how to set that up. At this point I think someone else had shown up to help, and we were put into a regular vr tag game. About halfway through the game we had to "recalibrate the map". What this meant was that they had another party that was coming in, which meant they had to set up tables in half the room, so our group of ten was put into another game, half the size, in a game that was already chaotic because the workers did not know how to set up a team game. Our time expired and somewhere during this the owner showed up. He apologized to my best man, but by that time there was nothing to be done. They assured him he would be getting a refund, but only what was paid on the day, not the deposit which from what I understand was the majority of the cost. I felt as if our business was unwanted, this was booked weeks in advance, but we were only greeted by one member of their team. Nothing was set up in advance, there were no liability forms we could sign in advance, and valuable time we paid for was undercut by the business setting up for another party, not to mention the awkward amount of time waiting for the hosts to work the software they created. The silver lining was that the rest of my bachelor party went smoothly and was a lot of fun. Part of that fun was recounting this event, and the sheer absurdity of the operation of this establishment.