About El Pollo Loco
Our Address
13850 Goldenwest St, Westminster, CA 92683, USA
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Call or Text Us for a FREE estimate: (949) 491-5385
Mon-Fri: 8am – 5pm
Sat: 8am – 1pm.
15205 Moran Street. Westminster, California 92683
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This time going to El Pollo Loco was as good as usual. I flew in from Seattle and bought a friend who's never eaten at El Pollo loco's and we got it to go and headed to our hotel. Even though it was burned, some of the food was delicious.
El Pollo Loco's nutrition info says that one chicken breast should be 4.3 oz. If they do not like you, they will cut corners and they will give you a small piece. But if they like you, they will take care of YOU. This location is not a friendly location. If you are looking for El Pollo Loco, I don't recommend this location, no GOOD, period. It seems like they are always upset with something. I was there on 2/04/2024, 6 22 pm, Sunday. I talked to the maneger, I told him about my issue. He did not care too much. This location needs a mature maneger not just a high school adult.
I’ve been coming to this El Pollo loco for a while now since switching office locations. The staff is always on point and respectful. The restaurant is always clean. They keep their music at a decent level and often on a Spanish music channel to keep the Latin theme. The girl with short hair and tattoos (I think she’s the manager) is always on top of things and treats her employees great also…. Probably one of the reasons the place is ran well.
I went in to get the new Beef Birria Tacos since i had the Beef Quesada and it was Awesome, so i get off work go in order them get home and i open the box I see the tacos wrapped up take one out and it feels really lite.. so i open the taco and seriously hardly any meat in it I was shocked! I looked at other hardly any meat in it.. and of course i just got off work I had not eaten all day so I ate it.. so i call up and ask to talk to a manger or supervisor I was going to talk to Jose I had pictures to show him.. he comes over I explain how much I liked the Quesada so I tried the tacos but there was no meat in it..I show him the pictures he goes that is the way its made.I go for $9.00 you get that little of meat? the Quesada has more meat ..he says it's 2 ounces of meat.. It did not look or seem like it I told Jose i guess i won't be getting the taco again what a rip off.. I also am going to show anyone who is in The Store and they order it.. I am going to tell them its not worth the 9.00 and show them the pictures! see picture of quesadilla last picture look at the meat compared to the taco.. seem weird the big difference for the same price?? went to go in to the restaurant, I was doing my laundry next door and I think I saw Jose at the register, so I did not go in..just do not feel good about him as a Manager as far as honesty goes! hopefully he will not be there next time I want to eat.. 4/28/22 update
Our card wasn't working at drive-thru window, so we went around the front to pay inside. The cashier ignored me and the other people in line for five minutes, never letting us know she'd be right with us. Upon paying after a long wait, I asked for our nachos. They told us they gave them to someone else, so we had to wait an additional ten minutes or so. When we finally got our nachos, it was not chicken. Perhaps carnitas or shredded beef. And the meat was bone dry. Looks like it was out all day. Awful experience.