Animal Medical Center

Otto Jimenez

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July 11, 2022

I really like this place. The staff is very polite and professional. They treated my Dog like family. I was able to show up early, right after opening, and was able to get a walk-in check up for my dog. I had called around and most vets don’t take walk-ins. I feel the price was fair for the quality of service. Some Vets are charging way too much, and because of that a lot of people can’t afford to take care of their pets needs. This place is fair. Most vets are booked up weeks ahead, so don’t wait until the last min to make an appointment. Please be polite to the staff, they seem to be doing the best they can with an overwhelming amount of clients.

Daniel Moctezuma

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September 14, 2024

Have bright my pets here since I was a kid now that I live on my own and have a dog I bright him here for his shots. I also bright him 9/14/24 cause he had a cough Dr Kendrick was wonderful and genuine also the medical assistant Lisa was gentle and handled my dog with care thank you for all that you guys do

Helpme17 Green

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October 07, 2024

I started bringing my pets here about 25 years ago and at first this place was amazing. It was a low cost clinic, which is why I drove from Anaheim to Fountain Valley. It's difficult living with several disabilities, on a fixed income. I don't know exactly when things changed, but prices slowly began increasing. Last Friday, I brought my cat in and asked the vet to euthanize her because she was very ill and suffering. He looked at her for about 3 seconds and said this cat does not need euthanized. The reason I wanted her euthanized is because she could no longer jump, she could barely walk on very wobbly legs and she wasn't eating. She is 15 so it made sense to me. So, long story shorter, instead of getting what I came in there for, he took blood and sent me home. They said it could take as long as 3 days for the results. Cat owners know that it's imperative their cat eats and drinks or they become seriously ill, simply from lack of food and water. He was so sure there was nothing wrong with her, he offered no other treatment to tide us over. When I brought her home, everything I told him continued to happen. I was very upset and called the nextday to let them know that she is incredibly sick, I was crying because I was watching her suffer and I wanted part of my money back because he was wrong. No one called me the rest of the day on Saturday or yesterday, but today I did get a call. It just wasn't the helpful call that I had anticipated. Like I told him on my initial visit, she is so weak she cannot even climb into the litter box. She does her best but can only put her front legs in, then urinates on the mat in front of the litter box. Does that sound like a healthy cat? Why this man dismissed us is beyond me, but here's the worst part. Today I received a phone call from the clinic that I assumed would be the test results, but wait! Apparently, they charged me the wrong amount so they WERE NOT calling to give me the test results to diagnose my cat, who is suffering, They were calling to ask me for $100, stating that they mischarged me at checkout. So, what she was saying is they are holding the results from my cat's blood work hostage until I paid the money. Because I was unhappy with the services I received, I told them I would not pay. Therefore, they did not give me the results. Does that sound like a person who is interested in the welfare of animals? So here I am with a cat that is slowly wasting away, who probably doesn't have enough time to wait for more lab work. In the voicemail, she said I paid for the Doctor to see my girl and the lab work, but they neglected to charge me $100 because we walked in, without an appointment. When we began going there, there was no fee charged, you paid the price by waiting a very long time to be "squeezed in". I have never come across a place who, when it was their error, did not make some type of compensation for me. Even the hardware store or the grocery store will make things right, always at their expense. I am at a loss as to why they have to be so cruel. I will never go there again and I will tell everyone I know to avoid them. If you choose to go there, please be sure to advocate for your animal, no matter what they say. Owners know their pets, especially if the vet does not do a thorough exam. I would like to add the videos I have of her trying to walk, trying to use the litter box and falling down when trying to walk, but it will only let me add a picture. So I will add one of my sweet girl hiding in my closet, on her side, waiting to die. I hate it that money runs the world.

Arlene Sandoval

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July 13, 2023

I would give them a 3 because I was missed Informed about my puppy completing his vaccines. The last time I took my puppy in the receptionist said he was all good to go, no appointment needed plus they would usually write on the receipt an estimate day you could bring your puppy for the next round of vaccines and they never did. I called to ask for a record of his vaccines since I plan to take my puppy to Mexico with me on a trip and she then tells me he has not completed his vaccines! I was in shock!!!! I spend so much time, money and waiting for my pup to be seen, time off of work! For them to tell me I have to restart all vaccines again! Plus this is going to coast me again. It makes me sad because other than this issue everyone there is super nice and sweet to my puppy. Just the fact that I need to pay to repeat all vaccines again is frustrating. It would have been nice if the girl that answered the call apologized and said you might have been misinformed, she went on to say I have to repeat all vaccines and starts telling me prices, that annoyed me.

Sondra Aguilar

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December 21, 2022

Would have given them a 5-star but they double booked on appointments and with appointments still waited 3 hours. They desperately need front desk help I still like the old original medical office it was more efficient but I still love the Dr and girls up front sweet..